This website is the property of J&L Grubb Ltd, registered company number 104066 Trading as Cashel Farmhouse Cheesemakers. All material on this website is copyright to J&L Grubb Ltd, and may not be reproduced without permission.
• Tasting Experience and Covid-19
If you are visiting the dairy for a Tasting Experience, you hereby confirm that you are currently healthy and well, and during the previous 14 days your visitor group has not knowingly been in contact with anyone suffering from Covid-19, or persons with any symptoms of illness associated with Covid-19. If you develop symptoms between the date of this booking and the booked visit date, then you will make contact with Cashel Farmhouse Cheesemakers to confirm that you will not be attending the pre-booked visit. You acknowledge that you may not be granted access to the Dairy if you are displaying symptoms associated with Covid-19. In line with government advice we are required to retain contact details (name, telephone number/email) of all persons attending the Tasting Experience for Contact Tracing register.
• Online Delivery Service
We only deliver our cheeses to Ireland and Northern Ireland. During checkout you must choose either Ireland or Northern Ireland. If you submit an order for anywhere outside of Ireland or Northern Ireland, your order will not be processed.
Due to the perishable nature of our products, we only send out deliveries on Tuesdays. Please bear this in mind.
We use an overnight third party courier for delivery in Ireland, the maximum time between dispatch and receipt is 48hours.
Deliveries are made during working hours Tuesday to Friday 9 till 5, please ensure there is someone available to take receipt of your cheese parcel.
• Delivery Status
In the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we cannot be responsible for any delivery delays.
To place an order, when the payment has been received and confirmed by us, your order will be considered placed. You will receive an automated confirmation notification by email.
Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.
- Products may be withdrawn for sale from this website at any stage without prior notification. We also reserve the right to amend prices of products without prior notification. All prices on this website are in Euro, and that is what will be debited from your debit / credit card. If you are purchasing using a non-Euro credit card, the relevant exchange rate is applied by your bank and not by J&L Grubb Ltd.
• Quality Concerns
Quality of product is central to everything we do here at Cashel Farmhouse Cheesemakers, it is our intention that our cheese should reach you in great condition.
Perishable products will be delivered to you in an insulated box, with cooler packs, we would urge you to re-use these. Upon receipt please open your box and refrigerate your perishable items at between 0-5C, each product will carry a use by date which will guide you regarding when products need to be consumed by.
If your cheese parcel should arrive damaged, to such an extent that the outer box’s structure has been compromised, i.e open or split, we would kindly ask you to phone us on the day of delivery without delay: TEL: 052 6131151 or alternatively e-mail firstname.lastname@example.org.
Please note: Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery. No claim for damage or deterioration after delivery can be accepted if not notified within 12 hours from receipt. If possible please send us an image of any damage to packaging to: email@example.com
We cannot accept any responsibility for quality deterioration due to the following delivery problems:
- Incorrect addresses
- Unopened parcels
- Delayed deliveries due to weather problems.
- Gifts to recipients who have gone away or are unable to receive parcels.
Taste Quality: If, for some reason, you are not satisfied with the taste quality of your product, please can you contact firstname.lastname@example.org outlining the flavor profile and providing us with the traceability code of the cheese, this is found on the under label and will read for example 230303. We endeavour to provide a fair description of our cheeses in our descriptive and if for some reason this falls wide of your expectations, product will be replaced, please note where appropriate goods will only be replaced once.
We don’t ask you to return anything perishable but may ask for non perishable products to be returned to us and if so we will reimburse you for postage.
We accept payment online by credit card using Bank of Ireland EVO payment systems. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card numbers ourselves.
Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.
J&L Grubb Ltd trading as Cashel Farmhouse Cheesemakers reserve the right not to accept or to cancel any order once accepted, without penalty.
Credit card numbers are not retained after payment has been received. We undertake to not sell any of your personal information, name, e-mail, address, telephone number to any third party.
To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on email@example.com
THESE TERMS & CONDITIONS MAY CHANGE
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER